Effective Date: 14/08/2025
Alliance Air Conditioning WA Pty Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website allianceairconwa.com.au, our mobile applications, and other related services (collectively, the “Services”).
Please read this policy carefully. By accessing or using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
1. Information We Collect
We collect information that you provide to us directly, as well as information that we collect automatically when you use our Services.
a. Personal Information
We may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
b. Usage Data
We automatically collect certain information when you visit our website or use our Services, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Geolocation data (with your consent)
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our site. These technologies help us:
- Recognize your preferences
- Analyse website traffic
- Provide personalised content
- Track advertising performance
You can control the use of cookies through your browser settings. However, disabling cookies may affect your user experience.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our Services
- Personalise and improve your experience
- Process payments and deliver products or services
- Communicate with you about your account, orders, and updates
- Send promotional and marketing communications (you can opt out)
- Analyse usage trends and improve our Services
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- With service providers: We may share your data with trusted third-party service providers who help us operate our business (e.g., payment processors, hosting services, analytics providers).
- For legal reasons: We may disclose your information to comply with legal obligations, enforce our Terms of Service, protect our rights, or in the event of a merger or acquisition.
- With your consent: We may share your information with third parties if you give us explicit consent.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal information (subject to certain exceptions).
- Opt-out: You can opt out of receiving marketing communications by following the instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at [Insert Contact Information].
6. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
7. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Alliance Air Conditioning WA Pty Ltd